Terms & Conditions

Melkbos Physiotherapy A Moolman Physiotherapy Practice Terms and Conditions

Website Terms and Conditions
Melkbos Physiotherapy
A Moolman Physiotherapy Practice
Effective Date: 1 July 2021
Last Updated: 15 June 2026

By accessing or using this website, you agree to be bound by these Website Terms and Conditions. If you do not agree to these terms, please refrain from using this website.

These Terms and Conditions apply to the website in its entirety, including all services, information, online booking facilities, forms, and communications offered by or through the website.

PRACTICE INFORMATION
Melkbos Physiotherapy was formerly known as Caryn Meyer Physiotherapist and is now owned and operated by Moolman Physiotherapy.

References to "the Practice", "we", "us", or "our" within these Terms and Conditions include Melkbos Physiotherapy, Moolman Physiotherapy, and their authorised employees, contractors, successors, and assigns.

COPYRIGHT NOTICE
The contents of this website, including but not limited to all articles, statements, text, graphics, images, videos, logos, branding, downloadable resources, forms, and website design, are the property of Melkbos Physiotherapy, a Moolman Physiotherapy Practice, unless otherwise stated.
All rights reserved.

No part of this website may be reproduced, distributed, modified, transmitted, reused, downloaded, reposted, copied, or used for commercial purposes without prior written permission from the Practice.

1. DEFINITIONS
1.1 "Personal Information" shall have the meaning assigned to it in the Protection of Personal Information Act, 4 of 2013 ("POPIA").
1.2 "Practice" means Melkbos Physiotherapy, formerly Caryn Meyer Physiotherapist, owned and operated by Moolman Physiotherapy.
1.3 "Website" means www.melkbosphysiotherapy.co.za and any associated domains owned or operated by the Practice.
1.4 "User", "you", or "your" means any individual accessing or using the Website.
1.5 "Services" means all information, online booking systems, forms, communication tools, and other functionality made available through the Website.

2. PURPOSE OF THE WEBSITE
The Website is intended to provide general information about Melkbos Physiotherapy, its services, practitioners, and healthcare-related content.
The Website may also facilitate appointment requests, patient enquiries, educational resources, and communication between patients and the Practice.

3. WEBSITE USE
By using this Website, you agree that you will:

Use the Website lawfully and responsibly.
Not attempt to gain unauthorised access to any part of the Website or its systems.
Not interfere with the operation or security of the Website.
Not copy, reproduce, distribute, or commercially exploit Website content without permission.
Ensure that any information submitted through the Website is accurate and up to date.

Any misuse of the Website may result in restricted access and legal action where appropriate.

4. MEDICAL DISCLAIMER
The information contained on this Website is provided for general educational and informational purposes only.

The information provided:

Does not constitute medical advice.
Does not establish a physiotherapist-patient relationship.
Should not replace professional medical assessment, diagnosis, or treatment.
Should not be relied upon as a substitute for consultation with a registered healthcare professional.

You should seek professional healthcare advice regarding any symptoms, injury, or medical condition you may have.

Do not delay seeking professional medical advice because of information obtained from this Website.

If you are experiencing a medical emergency, contact emergency services immediately.

5. APPOINTMENTS AND ONLINE BOOKINGS
Where online booking functionality is available:

Appointment requests are subject to confirmation by the Practice.
Submission of a booking request does not guarantee an appointment.
The Practice reserves the right to reschedule appointments where necessary.
Cancellation policies may apply and will be communicated during the booking process.

Patients are responsible for ensuring that all information provided during booking is accurate.

6. DATA PROTECTION AND PRIVACY
The Practice is committed to protecting your privacy and processing Personal Information in accordance with POPIA and applicable South African laws.

Personal information collected through the Website may include:

Name and surname
Contact details
Medical aid information
Information provided through enquiry forms
Appointment requests
Technical information relating to Website usage

Personal Information will only be used for:

Providing healthcare-related services;
Responding to enquiries;
Managing appointments;
Improving Website functionality;
Meeting legal and regulatory obligations.

Appropriate technical and organisational safeguards are implemented to protect Personal Information against unauthorised access, disclosure, or misuse.

Please refer to our Privacy Policy for additional information regarding the collection and processing of Personal Information.

7. INTELLECTUAL PROPERTY
All intellectual property rights relating to this Website remain vested in Melkbos Physiotherapy and/or Moolman Physiotherapy or their licensors.

Nothing contained within these Terms grants any licence or right to use any trademarks, logos, graphics, or Website content without prior written consent.

8. THIRD-PARTY LINKS
The Website may contain links to third-party websites for convenience and informational purposes.

The Practice:

Does not endorse third-party content;
Is not responsible for the content or accuracy of third-party websites;
Accepts no liability arising from the use of third-party websites.

Users access third-party websites entirely at their own risk.

9. WEBSITE AVAILABILITY
The Practice aims to ensure that the Website remains accessible and functional.

However, we do not guarantee uninterrupted availability and reserve the right to:

Modify Website content;
Suspend access;
Perform maintenance;
Update or discontinue Website features without notice.

10. DISCLAIMER OF WARRANTIES
The Website and all content are provided on an "as is" and "as available" basis.

While reasonable efforts are made to ensure the accuracy of information provided, the Practice makes no representations or warranties regarding:

Accuracy;
Completeness;
Reliability;
Availability;
Suitability for any particular purpose.

Information on this Website may be updated or changed without notice.

11. LIMITATION OF LIABILITY
To the fullest extent permitted by law, Melkbos Physiotherapy, Moolman Physiotherapy, their practitioners, employees, contractors, and affiliates shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising from:

Use of the Website;
Reliance on Website information;
Inability to access the Website;
Technical errors or interruptions;
Viruses or malicious software;
Third-party content or links.

Use of this Website is entirely at your own risk.

12. WEBSITE ANALYTICS AND COOKIES
The Website may use cookies and analytical tools, including Google Analytics, to improve Website performance and user experience.

Information collected may include:

IP addresses;
Browser type;
Pages visited;
Time spent on the Website;
Referral sources.

This information is aggregated and does not ordinarily identify individual users.

Users may adjust browser settings to manage cookie preferences.

13. AI-GENERATED CONTENT DISCLAIMER
Certain educational resources or Website functionality may utilise artificial intelligence technologies to improve accessibility and information delivery.

While reasonable efforts are made to ensure accuracy, AI-generated information:

May not always be complete or current;
Does not constitute healthcare advice;
Should not be relied upon as a substitute for consultation with a qualified physiotherapist.

Clinical decisions should always be based on professional assessment by a registered healthcare practitioner.

14. GOVERNING LAW
These Terms and Conditions shall be governed by and interpreted in accordance with the laws of the Republic of South Africa.

Any disputes arising from the use of this Website shall be subject to the exclusive jurisdiction of the South African courts.

15. CHANGES TO THESE TERMS
The Practice reserves the right to amend these Terms and Conditions at any time without prior notice.

The latest version published on this Website shall apply.

Continued use of the Website constitutes acceptance of any amended Terms and Conditions.

16. CONTACT INFORMATION
If you have any questions regarding these Website Terms and Conditions, please contact:

Melkbos Physiotherapy
A Moolman Physiotherapy Practice

Website: www.melkbosphysiotherapy.co.za

Telephone: 021 553 3694
Email: info@melkbosphysiotherapy.co.za

Practice Address:
14 CP Brand Avenue
Propark Building
Melkbosstrand
Western Cape
South Africa