Privacy Policy

Melkbos Physiotherapy
A Moolman Physiotherapy Practice
Last Updated: 23 June 2026

Melkbos Physiotherapy is committed to protecting your privacy and ensuring that your personal information is collected, processed, stored, and shared responsibly in accordance with the Protection of Personal Information Act (POPIA), the National Health Act, and other applicable South African legislation.

Melkbos Physiotherapy was formerly known as Caryn Meyer Physiotherapist and is now owned and operated by Moolman Physiotherapy.

By using our website or engaging with our services, you agree to the collection and use of information in accordance with this Privacy Policy.

Who We Are

Melkbos Physiotherapy provides professional physiotherapy services to patients in Melkbosstrand, Cape Town and surrounding areas.

Our website address is:
www.melkbosphysiotherapy.co.za

Information We Collect

We may collect the following types of information:

Personal Information

 

• Full name

• Identity or passport number

• Date of birth

• Contact numbers

• Email address

• Residential address

• Emergency contact information

Medical Information

• Medical aid information

• Referral information

• Clinical notes

• Treatment history

• Health information relevant to your physiotherapy treatment

Website Information
When you visit our website, we may automatically collect:

• IP address

• Browser type

• Device information

• Pages visited

• Time spent on our website

• Referral source

This information helps us improve our website and user experience.

How We Use Your Information
We collect and process personal information for purposes that include:

• Providing physiotherapy treatment

• Managing appointments

• Responding to enquiries

• Communicating with patients

• Processing payments

• Submitting claims to medical aids

• Maintaining patient records

• Meeting legal and regulatory obligations

• Improving our services

• Managing our website and online systems

We only collect information that is necessary for these purposes.

Sharing Your Information
Your information may be shared with:

• Referring healthcare professionals

• Medical aid schemes

• Hospitals and healthcare facilities involved in your treatment

• Professional service providers assisting the practice

• Regulatory authorities where required by law

• Debt collection agencies where accounts remain unpaid

We do not sell your personal information to third parties.

Medical Confidentiality
As a healthcare practice, we are legally and ethically required to maintain strict confidentiality regarding your healthcare information.
Patient records will only be disclosed where:

• You have provided consent;

• It is necessary for your treatment;

• Disclosure is required by law;

• Disclosure is necessary to protect your interests or safety.

Cookies and Website Analytics
Our website may use cookies and similar technologies to improve functionality and analyse website traffic.
These technologies may collect:

• Browser information

• Device information

• Website usage statistics

You may disable cookies through your browser settings if preferred.

Data Security
We take reasonable technical and organisational measures to protect your information from:

• Unauthorised access

• Loss

• Misuse

• Disclosure

• Alteration

• Destruction

Security measures may include:

 

• Secure cloud storage

• Password-protected systems

• Data backups

• Restricted staff access

• Secure website hosting

While we take every reasonable precaution, no online system can guarantee absolute security.

Record Retention
Patient records and related information are retained in accordance with South African healthcare legislation and professional requirements.

Records may be retained for longer periods where legally required or where necessary for healthcare, legal, administrative, or regulatory purposes.

Your Rights
You may request to:

 

• Access your personal information

• Correct inaccurate information

• Update your information

• Object to certain processing activities

• Withdraw consent where applicable

• Lodge a complaint regarding the processing of your information

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Requests may be directed to our Information Officer.

Marketing Communications
From time to time we may provide information regarding services, healthcare updates, or practice news.

You may opt out of marketing communications at any time.

We do not send unsolicited marketing communications.

Third-Party Services
Our website may contain links to third-party websites, booking platforms, payment providers, social media platforms, or healthcare services.

We are not responsible for the privacy practices of third-party websites and encourage you to review their privacy policies separately.

Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in legislation, technology, or practice operations.

The latest version will always be available on our website.

Contact Us
If you have any questions regarding this Privacy Policy or how your personal information is handled, please contact:

Melkbos Physiotherapy
A Moolman Physiotherapy Practice

Address:
14 CP Brand Avenue
Propark Building
Melkbosstrand
Western Cape
7441

Telephone: 021 553 3694
Email: info@melkbosphysiotherapy.co.za
Website: www.melkbosphysiotherapy.co.za